Returns & Refunds policy

Customer satisfaction is our first focus at Zeina Fashion. However, kindly be advised that there are no returns accepted for any men's or women's jewelry or chains.

Refund Eligibility

Only in the following circumstances may you be eligible for a refund:

• Defective, Incomplete, or Wrong Item Received

  Within 24 hours of receiving your order, you can ask for a refund if the delivered item is defective, missing, or inaccurate.
  After 24 hours of delivery, refund requests won't be considered.

• Order Not Delivered

  You can ask for a complete refund if your order is not delivered within seven days of placing it.

Refund Process

Zeina Fashion will credit the customer's bank account number with the refund after reviewing and verifying your claim. For verification purposes during the evaluation process, you might be asked to submit images or videos of the incorrect or defective item.

Important Information

Non-Returnable Items: Jewelry for both men and women, as well as any minor accessories, are not returnable. As we work to give you high-quality goods and first-rate service, we value your comprehension and cooperation.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ha6688545@gmail.com